Budget-conscious small businesses that need enterprise-grade customization without enterprise pricing
+ Exceptional value with deep feature set even on lower tiers
+ Tight integration with the entire Zoho ecosystem (50+ apps)
- UI feels dated and cluttered compared to newer competitors
“If you are willing to spend the time configuring it, Zoho CRM punches way above its price point. We replaced three separate tools with it.”
| Plan | Monthly | Annual | Limits |
|---|---|---|---|
| Free | Free | Free | Up to 3 users |
| Standard/seat | $20 | $14 | 100,000 records; scoring rules |
| Professional/seat | $35 | $23 | Unlimited records; inventory management |
| Enterprise/seat | $50 | $40 | Zia AI; multi-user portals; custom modules |
| Ultimate/seat | $65 | $52 | Enhanced BI; advanced customization |
Zoho for Startups: credits and discounts for early-stage companies
Free for up to 3 users; Standard $14/mo/user, Professional $23/mo/user, Enterprise $40/mo/user, Ultimate $52/mo/user
+ Zapier compatible (connects to 5,000+ apps)
Small businesses wanting an all-in-one CRM they can start for free and scale into
Sales-focused small teams that want a clean, pipeline-centric CRM without clutter
Startups wanting AI-powered lead scoring and built-in communication tools at a low price
Teams already using Monday.com for project management who want CRM in the same workspace
Ambitious startups that plan to scale significantly and want to start on the platform they will grow into
Solo founders, freelancers, and tiny teams who live in Gmail and want CRM without leaving their inbox
Google Workspace-centric agencies and consultancies that want automatic contact and email logging