Startups wanting AI-powered lead scoring and built-in communication tools at a low price
+ Built-in AI lead scoring (Freddy AI) even on mid-tier plans
+ Clean, modern interface with built-in phone and email
- Smaller integration marketplace compared to HubSpot or Salesforce
“For under $10 per user we get a CRM with built-in calling, email sequences, and AI scoring. Hard to beat that value.”
| Plan | Monthly | Annual | Limits |
|---|---|---|---|
| Free | Free | Free | Up to 3 users; basic contact management |
| Growth/seat | $15 | $9 | Contact scoring; sales sequences |
| Pro/seat | $49 | $39 | Multiple pipelines; AI insights |
| Enterprise/seat | $69 | $59 | Custom modules; forecasting |
Freshworks for Startups: free credits up to $10,000
Free plan available; Growth $9/mo/user, Pro $39/mo/user, Enterprise $59/mo/user (billed annually)
| Feature | Available On | Limits |
|---|---|---|
| Contact & Account Management | free | Up to 3 users on Free |
| Deal Pipeline | free | 1 pipeline on Free; 10 on Growth; 25 on Pro; 50 on Enterprise |
| Built-in Phone (Cloud Telephony) | growth | Includes local/toll-free numbers |
| Email Sequences | growth | 5 sequences on Growth; 10 on Pro; 25 on Enterprise |
| Freddy AI Lead Scoring | growth | Unlimited |
| Workflow Automation | growth | 20 workflows on Growth; 50 on Pro; 100 on Enterprise |
| Multiple Sales Pipelines | pro | Up to 25 pipelines |
| AI Deal Insights (Freddy) | pro | Unlimited |
| Sales Forecasting | pro | Unlimited |
| Custom Modules | enterprise | Unlimited |
| Auto-Profile Enrichment | growth | Unlimited |
Source: G2 reviewer demographics
Not ideal for: Teams already deep in the HubSpot or Salesforce ecosystem who would lose integration benefits by switching
Core CRM data exports cleanly; Freddy AI insights and workflow automations do not transfer
+ Zapier compatible (connects to 5,000+ apps)
Inside sales teams doing high-volume outbound calls and emails who want calling, SMS, and email built directly into their CRM
Google Workspace-centric agencies and consultancies that want automatic contact and email logging
Small businesses wanting an all-in-one CRM they can start for free and scale into
Professional services firms and agencies that need CRM with built-in project management to track work after the deal closes
Teams already using Monday.com for project management who want CRM in the same workspace
Sales-focused small teams that want a clean, pipeline-centric CRM without clutter
Ambitious startups that plan to scale significantly and want to start on the platform they will grow into
Solo founders, freelancers, and tiny teams who live in Gmail and want CRM without leaving their inbox
Budget-conscious small businesses that need enterprise-grade customization without enterprise pricing