Tidio

Small e-commerce shops and startups that want live chat and AI bot without enterprise pricing

Freemiummessage-circle Live Chat & Chatbots

Visit Website

Reviews

4.8 / 52,747 reviews

G2 Satisfaction Scores

Ease of Use

9.3

Ease of Setup

9.1

Quality of Support

9.0

Meets Requirements

8.8

Ease of Admin

9.0

Rating Distribution

5 star

84%

4 star

15%

3 star

2 star

1 star

+ Generous free tier and very affordable paid plans

+ Live on your site in under 5 minutes

- Conversation limits on free and lower tiers

“Tidio is the best value in live chat, period. We went from zero customer chat to a fully working AI bot on our Shopify store in one afternoon.”

Pros

+ Generous free tier and very affordable paid plans
+ Live on your site in under 5 minutes
+ Lyro AI chatbot handles common questions surprisingly well

Cons

- Conversation limits on free and lower tiers
- Advanced chatbot flows require higher-tier plans
- Reporting and analytics are basic compared to Intercom

Pricing

Plan	Monthly	Annual	Limits
Free	Free	Free	50 conversations/month; live chat; chatbots
Starter	$29	$29	100 conversations/month; live visitor list; analytics
Growth	$59	$59	Up to 2,000 conversations/month; Tidio AI; advanced analytics
Tidio+	$749	$749	Unlimited conversations; dedicated manager; custom branding

7-day free trial

Free (50 conversations/mo). Starter $29/mo. Growth $59/mo. Tidio+ from $749/mo.

Features & Capabilities

Lyro AI chatbot resolves 64-67% of customer inquiries out of the boxFlat-rate pricing per plan rather than per-agent for most tiersFive-minute setup with native Shopify, WordPress, and WooCommerce plugins

Feature	Available On	Limits
Live Chat Widget	free	50 conversations/month on Free
Lyro AI Chatbot	free	50 AI conversations on Free; more on paid plans
Chatbot Flow Builder	free	Basic flows on Free; advanced on Growth+
Visitor List (Live View)	starter	Unlimited
Omnichannel (Email, Messenger, Instagram, WhatsApp)	free	Unlimited
Canned Responses	free	Unlimited
Analytics and Reporting	starter	Basic on Starter; advanced on Growth+
Departments and Agent Routing	growth	Unlimited
Flow Analytics	growth	Unlimited
Custom Branding (Remove Tidio Logo)	tidio+	Unlimited

Limitations

! Free plan capped at 50 conversations per month
! Removing Tidio branding requires the $749/month Tidio+ plan
! Reporting and analytics are basic compared to Intercom or LiveChat
! Advanced chatbot flows and departments require Growth plan or higher

Market Intelligence

Who Uses This

Small Business

91%

Mid-Market

Enterprise

Source: G2 reviewer demographics

Top Industries

Computer SoftwareMarketing and AdvertisingInformation Technology and ServicesRetailE-Learning

Is This Right for You?

Team Size

1–20 people

Sweet spot: 1-10

Complexity

simple

Best Industries

ecommercelocal servicesrestaurants hospitality

customer retentionlead generationecommerce sales

Pairs Well With

wordpress— Tidio plugin adds AI chatbot and live chat to WordPress in minutes

hubspot-crm— Sync Tidio chat leads and conversations to HubSpot CRM

mailchimp— Add chat-collected emails directly to Mailchimp lists for follow-up campaigns

Not ideal for: Enterprise teams needing advanced routing, SLA management, or deep helpdesk integrations

Setup & Onboarding

Setup time: minutes

Learning curve: minimal

Resources: goodMobile app

Company Health

Founded: 2013

HQ: Szczecin, Poland

Size: 180+ employees

Funding: series-b

growingHiring: stableSentiment: positive

Trusted by 300,000+ businesses worldwide
Lyro AI agent resolves up to 64-67% of customer inquiries
Strong presence on Shopify App Store
Expanded to all-in-one customer support suite

Product Direction

AI: aggressiveRisk: lowAPI availableEcosystem: moderateSMB friendly

AI Features

Lyro AI conversational agent (64-67% resolution rate)
AI-powered chatbot flow builder
Flow analytics for automation optimization
Multi-channel AI responses (email, Messenger, Instagram, WhatsApp)

Recent Launches

Lyro AI agent with improved resolution rates
Unified omnichannel inbox
Help desk module integration
Flow analytics dashboard

Trust & Security

Compliance

ccpagdprsoc2hipaaiso27001

Security Features

ssoNo

audit logNo

two factorAll plans

ip allowlistNo

role based accessscale

encryption at restAll plans

Data Portability

Export formatsCSV

Bulk API exportYes

Lock-in risklow

Status page: https://status.tidio.com

Support

Channels

emailfree

phoneNo

live chatfree

knowledge baseYes

community forumNo

Hoursbusiness hours

Response time< 24 hours

Dedicated CSMpremium

Docs qualitygood

Market Position

challengerFast-growing live chat and AI chatbot platform popular with SMBs and e-commerce businesses

Top Alternatives

crisp— Broader all-in-one messaging with no per-seat pricing and CRM included

intercom— Enterprise-grade AI agent with deeper automation and product messaging

Switching Awayeasy

Chat history and contacts export via CSV; Lyro AI chatbot training and flow configs are platform-specific

Transfers

chat transcriptscontactsvisitor data

Doesn't Transfer

Lyro AI trainingchatbot flowsautomation ruleswidget customization

Time to Value

hoursFive-minute setup with native plugins means teams can have AI chatbot handling inquiries within hours

Integrations

shopifywordpresswoocommercemailchimphubspot-crmgoogle-analyticspipedriveactivecampaignzapier

+ Zapier compatible (connects to 5,000+ apps)

Alternatives in Live Chat & Chatbots

Crisp

Freemium

4.6310 reviews

Bootstrapped startups and small teams wanting a full support suite at a flat, predictable price

Drift (Salesloft)

Paid

4.51,456 reviews

B2B sales teams converting website visitors into qualified pipeline via conversational marketing

Freshchat

Freemium

4.3601 reviews

Growing SMBs that need a full-featured live chat with AI chatbot capabilities and room to scale into the Freshworks ecosystem

Intercom

Paid

4.54,805 reviews

SaaS companies that want a full customer communication platform with AI-first support

LiveChat

Paid

4.62,443 reviews

E-commerce and support teams wanting a battle-tested, reliable live chat tool

Olark

Freemium

4.4694 reviews

Small businesses that want simple, reliable live chat focused on human conversations without the complexity of AI chatbots

Tidio

Small e-commerce shops and startups that want live chat and AI bot without enterprise pricing

Freemiummessage-circle Live Chat & Chatbots

Visit Website

Reviews

4.8 / 52,747 reviews

G2 Satisfaction Scores

Ease of Use

9.3

Ease of Setup

9.1

Quality of Support

9.0

Meets Requirements

8.8

Ease of Admin

9.0

Rating Distribution

5 star

84%

4 star

15%

3 star

2 star

1 star

+ Generous free tier and very affordable paid plans

+ Live on your site in under 5 minutes

- Conversation limits on free and lower tiers

“Tidio is the best value in live chat, period. We went from zero customer chat to a fully working AI bot on our Shopify store in one afternoon.”

Pros

+ Generous free tier and very affordable paid plans
+ Live on your site in under 5 minutes
+ Lyro AI chatbot handles common questions surprisingly well

Cons

- Conversation limits on free and lower tiers
- Advanced chatbot flows require higher-tier plans
- Reporting and analytics are basic compared to Intercom

Pricing

Plan	Monthly	Annual	Limits
Free	Free	Free	50 conversations/month; live chat; chatbots
Starter	$29	$29	100 conversations/month; live visitor list; analytics
Growth	$59	$59	Up to 2,000 conversations/month; Tidio AI; advanced analytics
Tidio+	$749	$749	Unlimited conversations; dedicated manager; custom branding

7-day free trial

Free (50 conversations/mo). Starter $29/mo. Growth $59/mo. Tidio+ from $749/mo.

Features & Capabilities

Feature	Available On	Limits
Live Chat Widget	free	50 conversations/month on Free
Lyro AI Chatbot	free	50 AI conversations on Free; more on paid plans
Chatbot Flow Builder	free	Basic flows on Free; advanced on Growth+
Visitor List (Live View)	starter	Unlimited
Omnichannel (Email, Messenger, Instagram, WhatsApp)	free	Unlimited
Canned Responses	free	Unlimited
Analytics and Reporting	starter	Basic on Starter; advanced on Growth+
Departments and Agent Routing	growth	Unlimited
Flow Analytics	growth	Unlimited
Custom Branding (Remove Tidio Logo)	tidio+	Unlimited

Limitations

! Free plan capped at 50 conversations per month
! Removing Tidio branding requires the $749/month Tidio+ plan
! Reporting and analytics are basic compared to Intercom or LiveChat
! Advanced chatbot flows and departments require Growth plan or higher

Market Intelligence

Who Uses This

Small Business

91%

Mid-Market

Enterprise

Source: G2 reviewer demographics

Top Industries

Computer SoftwareMarketing and AdvertisingInformation Technology and ServicesRetailE-Learning

Is This Right for You?

Team Size

1–20 people

Sweet spot: 1-10

Complexity

simple

Best Industries

ecommercelocal servicesrestaurants hospitality

customer retentionlead generationecommerce sales

Pairs Well With

wordpress— Tidio plugin adds AI chatbot and live chat to WordPress in minutes

hubspot-crm— Sync Tidio chat leads and conversations to HubSpot CRM

mailchimp— Add chat-collected emails directly to Mailchimp lists for follow-up campaigns

Not ideal for: Enterprise teams needing advanced routing, SLA management, or deep helpdesk integrations

Setup & Onboarding

Setup time: minutes

Learning curve: minimal

Resources: goodMobile app

Company Health

Founded: 2013

HQ: Szczecin, Poland

Size: 180+ employees

Funding: series-b

growingHiring: stableSentiment: positive

Trusted by 300,000+ businesses worldwide
Lyro AI agent resolves up to 64-67% of customer inquiries
Strong presence on Shopify App Store
Expanded to all-in-one customer support suite

Product Direction

AI: aggressiveRisk: lowAPI availableEcosystem: moderateSMB friendly

AI Features

Lyro AI conversational agent (64-67% resolution rate)
AI-powered chatbot flow builder
Flow analytics for automation optimization
Multi-channel AI responses (email, Messenger, Instagram, WhatsApp)

Recent Launches

Lyro AI agent with improved resolution rates
Unified omnichannel inbox
Help desk module integration
Flow analytics dashboard

Trust & Security

Compliance

ccpagdprsoc2hipaaiso27001

Security Features

ssoNo

audit logNo

two factorAll plans

ip allowlistNo

role based accessscale

encryption at restAll plans

Data Portability

Export formatsCSV

Bulk API exportYes

Lock-in risklow

Status page: https://status.tidio.com

Support

Channels

emailfree

phoneNo

live chatfree

knowledge baseYes

community forumNo

Hoursbusiness hours

Response time< 24 hours

Dedicated CSMpremium

Docs qualitygood

Market Position

challengerFast-growing live chat and AI chatbot platform popular with SMBs and e-commerce businesses

Top Alternatives

crisp— Broader all-in-one messaging with no per-seat pricing and CRM included

intercom— Enterprise-grade AI agent with deeper automation and product messaging

Switching Awayeasy

Chat history and contacts export via CSV; Lyro AI chatbot training and flow configs are platform-specific

Transfers

chat transcriptscontactsvisitor data

Doesn't Transfer

Lyro AI trainingchatbot flowsautomation ruleswidget customization

Time to Value

hoursFive-minute setup with native plugins means teams can have AI chatbot handling inquiries within hours

Integrations

shopifywordpresswoocommercemailchimphubspot-crmgoogle-analyticspipedriveactivecampaignzapier

+ Zapier compatible (connects to 5,000+ apps)

Alternatives in Live Chat & Chatbots

Crisp

Freemium

4.6310 reviews

Bootstrapped startups and small teams wanting a full support suite at a flat, predictable price

Drift (Salesloft)

Paid

4.51,456 reviews

B2B sales teams converting website visitors into qualified pipeline via conversational marketing

Freshchat

Freemium

4.3601 reviews

Growing SMBs that need a full-featured live chat with AI chatbot capabilities and room to scale into the Freshworks ecosystem

Intercom

Paid

4.54,805 reviews

SaaS companies that want a full customer communication platform with AI-first support

LiveChat

Paid

4.62,443 reviews

E-commerce and support teams wanting a battle-tested, reliable live chat tool

Olark

Freemium

4.4694 reviews

Small businesses that want simple, reliable live chat focused on human conversations without the complexity of AI chatbots