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MarTech Audit

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MarTech Audit — Free marketing technology stack comparison tool. Data verified March 2026.
Tools/Live Chat & Chatbots/Tidio

Tidio

Small e-commerce shops and startups that want live chat and AI bot without enterprise pricing

Freemiummessage-circle Live Chat & Chatbots
Visit Website

Reviews

4.7 / 52,400 reviews

+ Generous free tier and very affordable paid plans

+ Live on your site in under 5 minutes

- Conversation limits on free and lower tiers

“Tidio is the best value in live chat, period. We went from zero customer chat to a fully working AI bot on our Shopify store in one afternoon.”

Pros

  • + Generous free tier and very affordable paid plans
  • + Live on your site in under 5 minutes
  • + Lyro AI chatbot handles common questions surprisingly well

Cons

  • - Conversation limits on free and lower tiers
  • - Advanced chatbot flows require higher-tier plans
  • - Reporting and analytics are basic compared to Intercom

Pricing

PlanMonthlyAnnualLimits
FreeFreeFree50 conversations/month; live chat; chatbots
Starter$29$29100 conversations/month; live visitor list; analytics
Growth$59$59Up to 2,000 conversations/month; Tidio AI; advanced analytics
Tidio+$749$749Unlimited conversations; dedicated manager; custom branding
7-day free trial

Free (50 conversations/mo). Starter $29/mo. Growth $59/mo. Tidio+ from $749/mo.

Setup & Onboarding

Setup time: minutes
Learning curve: minimal
Resources: goodMobile app

Company Health

Founded: 2013
HQ: Szczecin, Poland
Size: 180+ employees
Funding: series-b
growingHiring: stableSentiment: positive
  • Trusted by 300,000+ businesses worldwide
  • Lyro AI agent resolves up to 64-67% of customer inquiries
  • Strong presence on Shopify App Store
  • Expanded to all-in-one customer support suite

Product Direction

AI: aggressiveRisk: lowAPI availableEcosystem: moderateSMB friendly

AI Features

  • Lyro AI conversational agent (64-67% resolution rate)
  • AI-powered chatbot flow builder
  • Flow analytics for automation optimization
  • Multi-channel AI responses (email, Messenger, Instagram, WhatsApp)

Recent Launches

  • Lyro AI agent with improved resolution rates
  • Unified omnichannel inbox
  • Help desk module integration
  • Flow analytics dashboard

Integrations

shopifywordpresswoocommercemailchimphubspot-crmgoogle-analytics

+ Zapier compatible (connects to 5,000+ apps)

Alternatives in Live Chat & Chatbots

Intercom

Paid
4.54,050 reviews

SaaS companies that want a full customer communication platform with AI-first support

Drift (Salesloft)

Paid
4.51,400 reviews

B2B sales teams converting website visitors into qualified pipeline via conversational marketing

Crisp

Freemium
4.6310 reviews

Bootstrapped startups and small teams wanting a full support suite at a flat, predictable price

LiveChat

Paid
4.62,400 reviews

E-commerce and support teams wanting a battle-tested, reliable live chat tool