Crisp

Bootstrapped startups and small teams wanting a full support suite at a flat, predictable price

Freemiummessage-circle Live Chat & Chatbots

Visit Website

Reviews

4.6 / 5310 reviews

G2 Satisfaction Scores

Ease of Use

9.1

Ease of Setup

9.0

Quality of Support

8.9

Meets Requirements

8.4

Ease of Admin

9.0

Rating Distribution

5 star

60%

4 star

28%

3 star

2 star

1 star

+ Workspace-based pricing (not per-seat) is very cost-effective

+ Clean UI with shared inbox, knowledge base, and chatbot included

- Smaller ecosystem and fewer integrations

“Crisp is the hidden gem of live chat. Per-workspace pricing means our 4-person support team costs $25/mo total, not $25 each.”

Pros

+ Workspace-based pricing (not per-seat) is very cost-effective
+ Clean UI with shared inbox, knowledge base, and chatbot included
+ Multi-channel: email, chat, Messenger, and WhatsApp

Cons

- Smaller ecosystem and fewer integrations
- AI/chatbot capabilities less mature than competitors
- Documentation and support can be slow for edge cases

Pricing

Plan	Monthly	Annual	Limits
Free	Free	Free	2 agents; live chat; basic inbox
Pro	$25	$25	Per workspace; 4 agents; CRM; automations
Unlimited	$95	$95	Per workspace; 20 agents; chatbot builder; analytics

14-day free trialStartup discount

Crisp Startup Program: discounts available for early-stage companies

Free for 2 agents. Pro $25/mo per workspace (4 agents). Unlimited $95/mo per workspace.

Features & Capabilities

Per-workspace pricing instead of per-seat keeps costs flat as teams growBootstrapped and profitable with a 15-person team serving 200K+ customersIncludes knowledge base, CRM, and chatbot in one product at no extra cost

Feature	Available On	Limits
Live Chat Widget	free	Unlimited
Shared Inbox	free	2 agents on Free plan
Knowledge Base	pro	Unlimited
CRM (Contact Management)	pro	Unlimited
Chatbot Builder	unlimited	Unlimited
Omnichannel (WhatsApp, Messenger, Instagram, Email)	unlimited	Unlimited
MagicReply AI	unlimited	Unlimited
Automated Triggers	pro	Unlimited
Visitor Analytics	unlimited	Unlimited
Status Page	pro	Unlimited

Limitations

! Free plan limited to 2 agents with no chatbot or CRM features
! AI chatbot capabilities less mature than Intercom Fin or Tidio Lyro
! Smaller integration ecosystem compared to larger competitors
! Support response times can be slow for non-critical issues

Market Intelligence

Who Uses This

Small Business

70%

Mid-Market

22%

Enterprise

Source: G2 reviewer demographics

Top Industries

Computer SoftwareInformation Technology and ServicesInternetMarketing and AdvertisingE-Learning

Is This Right for You?

Team Size

1–20 people

Sweet spot: 1-10

Complexity

simple

Best Industries

saasecommerceagencies

customer retentionlead generationb2c marketing

Pairs Well With

wordpress— Crisp plugin adds live chat widget to WordPress with zero configuration

hubspot-crm— Sync chat contacts and conversations to HubSpot CRM records

Not ideal for: Teams needing advanced chatbot workflows or deep CRM integrations — Crisp keeps things simple

Setup & Onboarding

Setup time: minutes

Learning curve: minimal

Resources: goodMobile app

Company Health

Founded: 2015

HQ: Nantes, France

Size: 15 employees

Funding: bootstrapped

stableHiring: stableSentiment: positive

Fully bootstrapped serving 200K+ customers
Revenue reached ~$1.4M in 2024
Small 14-15 person team maintaining a competitive product

Product Direction

AI: moderateRisk: lowAPI availableEcosystem: moderateSMB friendly

AI Features

AI chatbot with help docs integration
Automated message triggers based on user behavior
AI-powered answer suggestions from knowledge base
MagicReply AI for agent response suggestions

Recent Launches

Omnichannel inbox (WhatsApp, Instagram, Messenger, SMS, X DMs)
AI chatbot improvements

Trust & Security

Compliance

ccpagdprsoc2hipaaiso27001

Security Features

ssoNo

audit logNo

two factorAll plans

ip allowlistNo

role based accessunlimited

encryption at restAll plans

Data Portability

Export formatsCSV, JSON

Bulk API exportYes

Lock-in risklow

Status page: https://status.crisp.chat

Support

Channels

emailfree

phoneNo

live chatfree

knowledge baseYes

community forumYes

Hoursbusiness hours

Response time< 24 hours

Dedicated CSMunlimited

Docs qualitygood

Community

Market Position

challengerAffordable all-in-one business messaging platform with no per-seat pricing and broad channel support

Top Alternatives

intercom— More powerful AI agent and deeper enterprise automation capabilities

tidio— Easier setup with more accessible AI chatbot builder for beginners

Switching Awayeasy

Conversation history and contacts export; chatbot scenarios and helpdesk configs need rebuilding

Transfers

conversation historycontactsknowledge base articles

Doesn't Transfer

chatbot scenarioshelpdesk routing rulesCRM pipeline configscampaigns

Time to Value

hoursFree plan with instant widget setup means teams can be chatting with visitors within an hour of signup

Integrations

wordpressshopifyslackhubspot-crmsegmentmailchimpgoogle-analyticszapier

+ Zapier compatible (connects to 5,000+ apps)

Alternatives in Live Chat & Chatbots

Drift (Salesloft)

Paid

4.51,456 reviews

B2B sales teams converting website visitors into qualified pipeline via conversational marketing

Freshchat

Freemium

4.3601 reviews

Growing SMBs that need a full-featured live chat with AI chatbot capabilities and room to scale into the Freshworks ecosystem

Intercom

Paid

4.54,805 reviews

SaaS companies that want a full customer communication platform with AI-first support

LiveChat

Paid

4.62,443 reviews

E-commerce and support teams wanting a battle-tested, reliable live chat tool

Olark

Freemium

4.4694 reviews

Small businesses that want simple, reliable live chat focused on human conversations without the complexity of AI chatbots

Tidio

Freemium

4.82,747 reviews

Small e-commerce shops and startups that want live chat and AI bot without enterprise pricing

Crisp

Bootstrapped startups and small teams wanting a full support suite at a flat, predictable price

Freemiummessage-circle Live Chat & Chatbots

Visit Website

Reviews

4.6 / 5310 reviews

G2 Satisfaction Scores

Ease of Use

9.1

Ease of Setup

9.0

Quality of Support

8.9

Meets Requirements

8.4

Ease of Admin

9.0

Rating Distribution

5 star

60%

4 star

28%

3 star

2 star

1 star

+ Workspace-based pricing (not per-seat) is very cost-effective

+ Clean UI with shared inbox, knowledge base, and chatbot included

- Smaller ecosystem and fewer integrations

“Crisp is the hidden gem of live chat. Per-workspace pricing means our 4-person support team costs $25/mo total, not $25 each.”

Pros

+ Workspace-based pricing (not per-seat) is very cost-effective
+ Clean UI with shared inbox, knowledge base, and chatbot included
+ Multi-channel: email, chat, Messenger, and WhatsApp

Cons

- Smaller ecosystem and fewer integrations
- AI/chatbot capabilities less mature than competitors
- Documentation and support can be slow for edge cases

Pricing

Plan	Monthly	Annual	Limits
Free	Free	Free	2 agents; live chat; basic inbox
Pro	$25	$25	Per workspace; 4 agents; CRM; automations
Unlimited	$95	$95	Per workspace; 20 agents; chatbot builder; analytics

14-day free trialStartup discount

Crisp Startup Program: discounts available for early-stage companies

Free for 2 agents. Pro $25/mo per workspace (4 agents). Unlimited $95/mo per workspace.

Features & Capabilities

Feature	Available On	Limits
Live Chat Widget	free	Unlimited
Shared Inbox	free	2 agents on Free plan
Knowledge Base	pro	Unlimited
CRM (Contact Management)	pro	Unlimited
Chatbot Builder	unlimited	Unlimited
Omnichannel (WhatsApp, Messenger, Instagram, Email)	unlimited	Unlimited
MagicReply AI	unlimited	Unlimited
Automated Triggers	pro	Unlimited
Visitor Analytics	unlimited	Unlimited
Status Page	pro	Unlimited

Limitations

! Free plan limited to 2 agents with no chatbot or CRM features
! AI chatbot capabilities less mature than Intercom Fin or Tidio Lyro
! Smaller integration ecosystem compared to larger competitors
! Support response times can be slow for non-critical issues

Market Intelligence

Who Uses This

Small Business

70%

Mid-Market

22%

Enterprise

Source: G2 reviewer demographics

Top Industries

Computer SoftwareInformation Technology and ServicesInternetMarketing and AdvertisingE-Learning

Is This Right for You?

Team Size

1–20 people

Sweet spot: 1-10

Complexity

simple

Best Industries

saasecommerceagencies

customer retentionlead generationb2c marketing

Pairs Well With

wordpress— Crisp plugin adds live chat widget to WordPress with zero configuration

hubspot-crm— Sync chat contacts and conversations to HubSpot CRM records

Not ideal for: Teams needing advanced chatbot workflows or deep CRM integrations — Crisp keeps things simple

Setup & Onboarding

Setup time: minutes

Learning curve: minimal

Resources: goodMobile app

Company Health

Founded: 2015

HQ: Nantes, France

Size: 15 employees

Funding: bootstrapped

stableHiring: stableSentiment: positive

Fully bootstrapped serving 200K+ customers
Revenue reached ~$1.4M in 2024
Small 14-15 person team maintaining a competitive product

Product Direction

AI: moderateRisk: lowAPI availableEcosystem: moderateSMB friendly

AI Features

AI chatbot with help docs integration
Automated message triggers based on user behavior
AI-powered answer suggestions from knowledge base
MagicReply AI for agent response suggestions

Recent Launches

Omnichannel inbox (WhatsApp, Instagram, Messenger, SMS, X DMs)
AI chatbot improvements

Trust & Security

Compliance

ccpagdprsoc2hipaaiso27001

Security Features

ssoNo

audit logNo

two factorAll plans

ip allowlistNo

role based accessunlimited

encryption at restAll plans

Data Portability

Export formatsCSV, JSON

Bulk API exportYes

Lock-in risklow

Status page: https://status.crisp.chat

Support

Channels

emailfree

phoneNo

live chatfree

knowledge baseYes

community forumYes

Hoursbusiness hours

Response time< 24 hours

Dedicated CSMunlimited

Docs qualitygood

Community

Market Position

challengerAffordable all-in-one business messaging platform with no per-seat pricing and broad channel support

Top Alternatives

intercom— More powerful AI agent and deeper enterprise automation capabilities

tidio— Easier setup with more accessible AI chatbot builder for beginners

Switching Awayeasy

Conversation history and contacts export; chatbot scenarios and helpdesk configs need rebuilding

Transfers

conversation historycontactsknowledge base articles

Doesn't Transfer

chatbot scenarioshelpdesk routing rulesCRM pipeline configscampaigns

Time to Value

hoursFree plan with instant widget setup means teams can be chatting with visitors within an hour of signup

Integrations

wordpressshopifyslackhubspot-crmsegmentmailchimpgoogle-analyticszapier

+ Zapier compatible (connects to 5,000+ apps)

Alternatives in Live Chat & Chatbots

Drift (Salesloft)

Paid

4.51,456 reviews

B2B sales teams converting website visitors into qualified pipeline via conversational marketing

Freshchat

Freemium

4.3601 reviews

Growing SMBs that need a full-featured live chat with AI chatbot capabilities and room to scale into the Freshworks ecosystem

Intercom

Paid

4.54,805 reviews

SaaS companies that want a full customer communication platform with AI-first support

LiveChat

Paid

4.62,443 reviews

E-commerce and support teams wanting a battle-tested, reliable live chat tool

Olark

Freemium

4.4694 reviews

Small businesses that want simple, reliable live chat focused on human conversations without the complexity of AI chatbots

Tidio

Freemium

4.82,747 reviews

Small e-commerce shops and startups that want live chat and AI bot without enterprise pricing