Mid-stage startups that want marketing automation with built-in customer data platform and analytics
+ Beautiful visual journey builder that makes complex automations clear
+ Built-in CDP and analytics give full customer lifecycle visibility
- Paid plans are expensive for small businesses
“Ortto's journey builder is the most visual I've used. You can literally see the entire customer lifecycle as a flowchart. The built-in analytics are a nice bonus.”
| Plan | Monthly | Annual | Limits |
|---|---|---|---|
| Free | Free | Free | 500 contacts; basic journeys |
| Professional | $509 | $509 | 5,000 contacts; advanced journeys; CDP |
| Business | $849 | $849 | 10,000 contacts; AI predictions; custom events |
| Enterprise | Custom | Custom | Custom; dedicated support; SLAs |
Free up to 500 contacts. Professional from $509/mo. Business from $849/mo. Enterprise custom.
| Feature | Available On | Limits |
|---|---|---|
| Visual Journey Builder | free | Basic journeys on Free; advanced journeys on Professional+ |
| Email Marketing | free | 500 contacts on Free plan |
| Built-in Customer Data Platform (CDP) | professional | Not available on Free plan |
| Built-in Analytics & Dashboards | free | Basic on Free; advanced reporting on Professional+ |
| AI Filters (Natural Language Segmentation) | professional | Not available on Free plan |
| AI Decision Shapes | professional | Not available on Free plan |
| SMS & Push Notifications | professional | Credits-based; not available on Free |
| Custom Event Tracking | business | Business plan and above only |
| AI Predictive Lead Scoring | business | Business plan and above only |
| In-App Messaging | professional | Unlimited |
| Account-Based Marketing Journeys | professional | Unlimited |
| Popups & Forms | free | Unlimited |
Source: G2 reviewer demographics
Not ideal for: Very small businesses who only need basic email — Ortto's CDP and journey builder are overkill for simple newsletters
Contact data exports via CSV; customer journey maps and CDP data unification require rebuilding
+ Zapier compatible (connects to 5,000+ apps)
Growing SMBs that need sophisticated multi-channel automation with CRM integration
Product-led SaaS companies and tech-savvy teams that need behavior-driven, multi-channel messaging automation
E-commerce businesses that want powerful automation in a cleaner, simpler package than Klaviyo
Established small service businesses that want CRM, automation, and invoicing in one platform
E-commerce brands (especially Shopify) that want revenue-focused email and SMS automation
E-commerce businesses on Shopify, WooCommerce, or BigCommerce who want email + SMS automation built specifically for online retail