Side-by-side comparison to help you choose the right live chat & chatbots tool for your stack.
Rating
CrispReviews
IntercomPrice
Crisp+ Workspace-based pricing (not per-seat) is very cost-effective
+ Clean UI with shared inbox, knowledge base, and chatbot included
- Smaller ecosystem and fewer integrations
“Crisp is the hidden gem of live chat. Per-workspace pricing means our 4-person support team costs $25/mo total, not $25 each.”
+ Best-in-class AI chatbot (Fin) that actually resolves customer queries
+ Unified inbox combining chat, email, and social in one view
- Pricing adds up quickly with per-seat model plus resolution fees
“Intercom's Fin AI bot handles about 50% of our tickets now. It's not cheap, but the ROI is clear when you factor in reduced support headcount.”