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MarTech Audit

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MarTech Audit — Free marketing technology stack comparison tool. Built in Phoenix, AZ. Data verified March 2026.

Sponsored by Helios AI Services — Custom AI tools for small businesses.

Tools/Crisp vs Freshchat

Crisp vs Freshchat

Side-by-side comparison to help you choose the right live chat & chatbots tool for your stack.

Quick Verdict

Rating

Crisp

Reviews

Freshchat

Price

Tie
Crispfreemium
Freshchatfreemium
Rating
4.6 / 5
4.3 / 5
Reviews
310
601
Best For
Bootstrapped startups and small teams wanting a full support suite at a flat, predictable price
Growing SMBs that need a full-featured live chat with AI chatbot capabilities and room to scale into the Freshworks ecosystem
Pricing
From $25/mo
From $23/mo
Free Plan
Yes
Yes
Setup Time
minutes
hours
Learning Curve
minimal
minimal
Zapier
Yes
Yes
Integrations
8 tools
5 tools

Crisp

4.6 / 5310 reviews

G2 Satisfaction Scores

Ease of Use
9.1
Ease of Setup
9.0
Quality of Support
8.9
Meets Requirements
8.4
Ease of Admin
9.0

Rating Distribution

5 star
60%
4 star
28%
3 star
8%
2 star
2%
1 star
2%

+ Workspace-based pricing (not per-seat) is very cost-effective

+ Clean UI with shared inbox, knowledge base, and chatbot included

- Smaller ecosystem and fewer integrations

“Crisp is the hidden gem of live chat. Per-workspace pricing means our 4-person support team costs $25/mo total, not $25 each.”

Freshchat

4.3 / 5601 reviews

G2 Satisfaction Scores

Ease of Use
8.6
Ease of Setup
8.8
Quality of Support
8.2
Meets Requirements
8.0
Ease of Admin
8.4
Likely to Recommend
8.2

Rating Distribution

5 star
53%
4 star
33%
3 star
8%
2 star
4%
1 star
2%

+ Generous free tier with up to 10 agents — best free plan in live chat

+ Freddy AI chatbot handles common queries and routes complex ones to agents

- Free plan limited to 100 contacts for chatbot interactions

“Freshchat's free tier let us start with 10 agents across our team without spending a dollar. The Freddy AI bot handles 40% of our support queries automatically. When we outgrew it, upgrading to Growth was painless.”
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