Side-by-side comparison to help you choose the right live chat & chatbots tool for your stack.
Rating
IntercomReviews
IntercomPrice
Freshchat+ Generous free tier with up to 10 agents — best free plan in live chat
+ Freddy AI chatbot handles common queries and routes complex ones to agents
- Free plan limited to 100 contacts for chatbot interactions
“Freshchat's free tier let us start with 10 agents across our team without spending a dollar. The Freddy AI bot handles 40% of our support queries automatically. When we outgrew it, upgrading to Growth was painless.”
+ Best-in-class AI chatbot (Fin) that actually resolves customer queries
+ Unified inbox combining chat, email, and social in one view
- Pricing adds up quickly with per-seat model plus resolution fees
“Intercom's Fin AI bot handles about 50% of our tickets now. It's not cheap, but the ROI is clear when you factor in reduced support headcount.”